Customer Support

Frequently asked questions

• I’m having trouble, how do I reset my password?
  Any user within the company with admin system access can reset users' passwords via the employee tab. Select the employee name from the dropdown on the left side of the table of contents, and select the User Name/Password page to update the password.
• A new employee started, how do I add them to the system?
  A user with admin access can add a new employee within the employee tab & selecting the 'add employee' option. After inputting the new employee's information (name/email/phone number), the system will prompt a username and password to create. Don't forget to set security access within the Employee Info section.
• Why won't my QuickBooks sync with my BuilderGM?
  After running a sync, reference the report that is generated of all items that interfaced over to/from QuickBooks. A list of items that did not successfully integrate will also display. Here are a couple of things to consider for those items:

  • Is the item built out in both QuickBooks & BuilderGM?
  • Is there a 1:1 match of spelling & wording between QuickBooks/BuilderGM?
  • Within the template mapping page of the Company tab, are the items appropriately mapped?
• Is there a mobile app? If so, how do I download it?
  Yes, there is a BuilderGM mobile app available for download in both the Google Play store as well as the Apple App Store. Simply search for "Hyphen BuilderGM" to find and install.