Customer Support

Ensuring our products always perform

At Hyphen Solutions, we center our entire business around you, the customer, so we want to ensure that you get the most out of our integrated solutions. In fact, we built our customer success team with the primary goal of ensuring customers achieve their desired outcomes through interactions with Hyphen Solutions and its family of products. Our well-trained and friendly team is regularly available through several contact channels to answer any questions that members of your firm may have.

Frequently asked questions

  • I’m having trouble, how do I reset my password?
    Any user within the company with admin system access can reset users' passwords via the employee tab. Select the employee name from the dropdown on the left side of the table of contents, and select the User Name/Password page to update the password.
  • A new employee started, how do I add them to the system?
    A user with admin access can add a new employee within the employee tab & selecting the 'add employee' option. After inputting the new employee's information (name/email/phone number), the system will prompt a username and password to create. Don't forget to set security access within the Employee Info section.
  • Why won't my QuickBooks sync with my BuilderGM?
    After running a sync, reference the report that is generated of all items that interfaced over to/from QuickBooks. A list of items that did not successfully integrate will also display. Here are a couple of things to consider for those items:
    • Is the item built out in both QuickBooks & BuilderGM?
    • Is there a 1:1 match of spelling & wording between QuickBooks/BuilderGM?
    • Within the template mapping page of the Company tab, are the items appropriately mapped?
  • Is there a mobile app? If so, how do I download it?
    Yes, there is a BuilderGM mobile app available for download in both the Google Play store as well as the Apple App Store. Simply search for "Hyphen BuilderGM" to find and install.

Contact Customer Care

Our Customer Care team is always ready to answer your questions. Please fill out the form, and a member of our team will be in touch shortly.

Support hours of operation:

Monday – Friday: 7 A.M. to 7 P.M. (CST)

Your Voice is Heard

Ask your sales representative how you can join/be a part of the user group

At Hyphen, we’re constantly acting on user group feedback to further develop our product. If you have a great idea or would just like to find out what we have planned next, we’d love for you to join.